A New Zealand-based startup, called Soul Machines, has developed the first A.I.-powered chatbot that can judge human emotions through facial expressions and can customize its interaction according to the user’s emotional state.
Named Nadia, the chatbot is engineered to pick the changes in a user’s voice tone and facial expressions, an attribute that can help in providing better care and services to disabled people, writes The Tech News.
Soul Machines is not the only company that seeks to humanize interactions with machines. Shanghai-based startup, called Emotibot, has also designed an A.I.-based chatbot that connects emotionally to customers during online interactions instead of dishing out mechanical responses, notes Technode.
Such robots are backed by a mix of deep learning, linguistics, and psychology and are already appealing to the firms in banking, insurance, E-commerce and financial sectors that want to leverage emotions in favor of their business.